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Privacy Policy

Conversa is an event held by Qiscus, and Conversa privacy policy follows Qiscus’s privacy policy as written below.

Qiscus Pte Ltd is an RTC-Technology company that places its utmost priority on data security. We are committed to respecting user privacy and protection of every piece of information, especially Personal Data and Service Data (collectively, “Data”).

The following privacy policy ( referred to as “Privacy Policy” ) describes how Qiscus (hereinafter will be referred as “we”, “us”, “our” and the like) will collect, use, and disclose the Data that we have obtained from end-users of our product and services (hereinafter will be referred to as “you”, “your”, and the like). These also apply to all Qiscus RTC-Technology products and services, including Qiscus Omnichannel Chat, Qiscus Meet, Qiscus Chat SDK, Qiscus Robolabs, CRM and App Center (collectively, “Products”), integrations and support (collectively, “Services“ ), and other Qiscus sites (collectively, “Websites”) and other interactions you may have with our staff through various communication channels.

By continuing to use or access our Website or Services, you accept the practices outlined in this Policy.


What information we collect

For the purpose of using our Products and Services, we may collect your Data and other information ( “Information” ) in a variety of ways.


    Prior to visiting our Sites and using our Products and Services, we may collect Personal Data provided by you including, but not limited to, your full name, e-mail address, mailing address, phone number, website address or other information. We may also require your credit or debit card information when you choose to use any of our Product and Services (“Billing Information”). We may obtain your Personal Data from Third Parties and other authorized parties such as partners, vendors, agencies, and other integrated services. These Data are fully controlled by you and will be used and shared upon your permission.


    For the purpose of Product and Services operations, we may automatically record some Service Data such as location, IP address, browser type and versions, duration, websites you have visited just before or after visiting our Website, device type, language, Flash version, page title, date and time of visit. We may also record the number of active users, number of agents, medias, e-mail address, messaging history, logs and other Service Data during the usage of Services.


We send cookies, which make up a small amount of data, often including an anonymous unique identifier, to your browser to be able to identify who you are and personalize our Services for you. Cookies may be required to use most of our Products and Services. Most Internet browsers provide you the option of turning off the processing of cookies but this may result in the loss of functionality, restrict your use of our Website, Products and/or Services and/or delay or affect the way in which it operates.

How we use your data

Data and Information provided by you to us will be used for the following purposes:

Google OAuth

While using our Product and Services, you may be asked to grant authorization and share your data to Google OAuth (“Google OAuth”) and Google API Services (“Google API Services”). You may need to give your consent to Google OAuth through OAuth Consent Screen on the Google API Console.

As for the Google API Services, the use and transfer of Information received from Google APIs within our Product and Services will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We assure you that every data you provide to Google OAuth and Google API Services will only be used for the purpose of service provision.

The use of the Service Data is also governed by the Service Agreement you enter into with us in connection with the services you subscribed to or are engaging with us. In the event of any conflict arising between this Privacy Policy and the Service Agreement, the Service Agreement supersedes.

Where is your data stored?

Your data may be stored in our main server in Singapore or other servers located in any other country, depending on decisions made by us, our storage providers or you. We use third-party vendors and hosting partners, for example, Amazon Web Services (“AWS”), Google Cloud Platform (“GCP”), and others, to provide the necessary software, storage, and related technology required to run our Products and Services. Only reputable vendors which have strict and world-class security standards are chosen to be our vendors.

For on-premise Services, you may choose your own server/hosting providers as well. In these circumstances, we do not hold responsibility over the data stored in these servers/hosting providers.

All intellectual property rights relating to Qiscus Products and Services are owned by Qiscus Pte Ltd and its Affiliates. You retain all rights to your data that you provide to us pursuant to your use of Qiscus.

Will we share the data we received?

The answer is: ‘Yes’. It is possible for us to share data provided by you for the following recipients and situations:

Other than the above scenarios, we strictly do not share, rent, sell or disclose your Personal and Service Data to anyone.

What options do you have?

We do not require you to provide Personal Data when browsing the site although some pages and content may include options for submitting your Personal Data in order for you to fully access and use these website features or functionalities. You can opt out of receiving marketing messages from us by unsubscribing through the unsubscribe or opt-out link via email. We will comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

Accessing, correcting and deleting your information

You may access, correct or delete the Personal Data you have provided us by using the tools within the Products and/or Services (for example, editing your profile information on the Products and Services ) or by contacting [email protected]. Changes you make to your information on our Products and Services will take immediate effect on your network but data will be retained in secure storage for a limited period afterward as part of our standard data backup process.


It is hard for us to distinguish the age of users who access and use the Website. If a person, according to applicable laws, is classified as a minor and has provided us with Personal Data or Service Data without parental or guardian consent, the parent or guardian should contact us to remove the relevant Personal Data or Service Data and unsubscribe the minor.

If we learn that a user is under the age of 13 (thirteen), he/she may not register an account with us or use our Services and will take appropriate steps to remove the user’s information from the database and restrict the user from future access to our Products and Services.

Securing your data

As a company which prioritizes information security, we are strongly committed to apply Good Security Practice. Appropriate organizational, technical, and administrative measures to protect Personal Data are applied within our organization, including security controls to prevent unauthorized access to our systems.

For the purpose of privacy and security, your account is protected by a password. We strongly encourage you to prevent unauthorised access by taking precautionary measures such as implementing complex passwords and limiting access to your computer and browser by signing off after you have finished accessing your account.


While we take reasonable steps to maintain the security of your personal information, you should understand that there is always a level of risk assumed by sharing personal data online. If you have reason to believe that your interactions with our Websites, Products and Services are no longer secure, do immediately email us at [email protected].

Changes to this privacy policy

From time to time, we will update this Policy to reflect customer feedback, changes in our Products and Services, and to be consistent with applicable data privacy laws and regulations. When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the bottom of the document. We will also notify you about changes in this Privacy Policy to ensure that you are aware of it.

However, we suggest that you frequently check the date of this policy whenever you access our Products and Services and review this Privacy Policy on a regular basis to keep yourself updated of any changes.